SHIPPING & RETURNS
Orders are processed pending item availability and credit card verification. Susie Fox will contact you via email if there are any issues with your order.
All orders require a signature upon delivery.
Orders placed Monday – Friday before 12PM EST will begin processing that day and will ship within 5 business days. Orders placed Monday – Friday after 12PM EST will begin processing the next business day and will ship within 5 business days. Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday. Susie Fox does not process or ship orders on Saturday, Sunday or company observed holidays.
The following holidays are observed:
- New Year’s Eve
- New Year’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Susie Fox is unable to ship orders to APO/FPO addresses.
At Susie Fox, we are confident that you will be thrilled with your jewelry; however, if the item is not to your liking or specifications, we feel that 5 days from day or receipt is enough time to evaluate your purchase.
To return an in stock item, you must first email us to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with all original packaging, stickers, tags, and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at Susie Fox. Please note that Susie Fox is not responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. For security purposes, do not write the word ‘jewelry’ anywhere on the outside of the box.
Note that Bespoke and Custom items are final sale and not-returnable.
Once the item is received by Susie Fox, our quality assurance department will inspect the merchandise. Please allow up to five business days upon our receipt of the returned item for this process to take place.